Billing Questions Password Problems Technical Problems

Technical Problems

If you are trying to access one of our video feeds and getting ACCESS DENIED,here are a few tips for you to successfully enjoy all of the members area features.

Anti Virus / Firewall Problems
Windows XP
  1. Open the "Network Connections" folder, right click the desired connection, and then click "Properties"
  2. Click the "Advanced" tab, and remove the check from "Protect my computer and network by limiting or preventing access to this computer from the Internet"
  3. Click "Yes" to the dialog windows that asks you to confirm your decision to disable the firewall
Norton Internet Security
  1. On the left side of the window, click "Internet Status" and then click "Current Status"
  2. In the Current Status window, click "Disable"
Norton Personal Firewall
  1. Open Norton Personal Fireall
  2. On the left side of the window, click "Internet Status" and then click "Current Status"
  3. In the Current Status window, click "Disable"

You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.

McAfee Internet Security
  1. Right-click the McAfee icon
  2. Point to "Personal Firewall" and then click "Options"
  3. Click the "Security" tab
  4. Set the Security Level by moving the slider to the desired level
  5. Set "Access" to "Low"
  6. Click "OK" to save changes
McAfee Firewall
  1. Click Stop "McAfee Firewall" to disable the software
  2. From the "Welcome to McAfee Firewall" screen, go to the "Network Control Settings" and select "Allow All Traffic"


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